Tweed Escapes is registered with the NSW Government as a Covid Safe Business, after downloading, completing, and registering a comprehensive COVID-19 Safety Plan: Commercial Vessels, accredited by the NSW Government.
The following information has been submitted to the NSW Government, as part of our COVID-19 Safety Plan. This plan has been updated as at 09/09/2021.
It is now a condition of entry to all Tweed Escapes vessels and vehicles that all guests may be temperature tested prior to boarding.
Any guests whose body temperature is measured as 38 C or above will be denied entry and rebooked, as is required by the guest/s.
It is also a condition of entry that guests will be required to wear face masks, if requested by Tweed Escapes staff, at any time during their cruise or tour.
People who have been in the Greater Sydney region, and all other areas of concern, on or after June 21, will be denied boarding onto our vessels and rebooked, as is required by the guest/s. (Unless proof of stay outside areas of concern is provided by the guest/s)
Tweed Escapes cruises & charters adhere to the Covid 19 Fact Sheets distributed by Roads and Maritime Services NSW (RMS NSW) and all NSW Government and health advice.
Tweed Escapes adheres to all relevant conditions contained in the following guidelines.
Tweed Escapes vessels are operated in accordance with this key guideline on physical distancing.
“Commercial vessels being used for hosting other functions or tours the total number of people should not exceed either 50 customers (excluding crew), and/or the total number of people allowing 4 square metres of indoor deck space per person, and two persons per seat on the upper and back decks.”
Applying these rules to Tweed Escapes vessels means that a maximum of 30 persons plus crew/contractors can board the Spirit of Wollumbin, 45 persons plus crew/contractors can board Dreamcatcher. Total numbers for Tweed Escapes Pontoon Boat hire has returned to a maximum of 12 persons.
We use contactless check-in to reduce the movement of customers and the number of surfaces touched. If signatures are required, clean pens between customer use with a disinfectant solution or wipe.
Our seating has been moved, including in waiting areas, to support 2 metres of physical distance. Members of the same household are not required to physically distance.
Tweed Escapes aims to reduce crowding wherever possible and promote physical distancing within areas where people are asked to queue, such as our cruise/tour meeting points.
Where reasonably practical, we ensure customers (who aren’t part of the same household or close contacts) and staff always maintain 2 metres physical distancing.
Other measures – Staff
Use a telephone or video for essential meetings where practical.
Review regular deliveries and request contactless delivery and invoicing where practical.
Have strategies in place to manage gatherings that may occur immediately outside the vessel, such as wharf or jetty pick up or drop off zones.
Hygiene and cleaning
We have adopted good hand hygiene practices and ensure hand hygiene facilities are available to customers and staff.
We ensure bathrooms are well stocked with hand soap and paper towels.
We clean public areas frequented by staff or customers at least daily with detergent/disinfectant.
Frequently touched areas and surfaces are cleaned several times per day with a detergent/disinfectant solution or wipe.
Disinfectant solutions are maintained at an appropriate strength and used in accordance with the manufacturers’ instructions.
Staff ensure items used in the preparation of food or for eating are washed thoroughly with hot water and a detergent solution between use, or preferably with a dishwasher if available. Where possible, customers should not share dishes, drinking glasses, cups, and eating utensils.
We ensure processes are in place to launder towels between use if provided. Customers should not share towels.
Staff are to wear gloves when cleaning and wash hands thoroughly before and after with soap and water.
Limit the use of cash transactions by encouraging contactless payment options.
Tweed Escapes keeps a record of name and a mobile number or email address for all staff, customers and contractors for a period of at least 28 days. Ensure records are used only for the purposes of tracing COVID-19 infections and are stored confidentially and securely.
Tweed Escapes staff aware of the COVIDSafe app and its benefits to support contact tracing if required. No Tweed Escapes customer can board any vessel without being checked in electronically
Tweed Escapes cooperates with NSW Health if contacted in relation to a positive case of COVID-19 at our workplace, and will notify SafeWork NSW on 13 10 50
Tweed Escapes Health and Safety for Vessel Operations
Tweed Escapes has introduced additional safety and operation measures for our business.
What we are doing:
- Our staff has increased the frequency and level of all our hygiene and cleaning procedures.
All surfaces are deep cleaned after every cruise/tour with hospital-grade cleaning and disinfectant products and wiped down prior to the next cruise/tour commencing with iso wipes. Iso wipes are also utilised to wipe down the toilet area during all cruises.
- All multi-use, washable cups and glasses have been removed from our vessels.
- Self-serve tea and coffee station has been removed until further notice.
- Complimentary water dispensers have been removed from our vessels.
- Bottled water is no longer available. Please bring your own water onboard.
- Hand sanitisers are provided on-board and at the arrival gate. All guests are required to utilise the hand sanitisers prior to embarking and disembarking.
- Hand sanitising wipes are also available to all guests in individual packs.
- Maximum numbers onboard our vessels have been reduced in accordance with Social Distancing Regulations of 4 sq m per person.
Our Pontoon Boat is available for hire for a maximum of 12 people. The Spirit of Wollumbin is available for Charters & Cruises for a maximum of 30 persons for a maximum 180-minute duration.
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
Stringent Cleaning – We’ve increased the frequency of disinfecting surfaces and high traffic areas between each cruise, and hand sanitizer will be available to all of our guests.
Social Distancing – Guests will stay at a safe 1.5 m distance during all points of the cruise. We also ensure that all staff members will be wearing any necessary PPE, in accordance with health advice.
Wellness Checks – Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your cruise
All Tweed Escapes customers who have an existing Tweed Escapes gift voucher, but cannot travel, we ask that you please hold onto it as we have extended all existing vouchers with an additional 6 months for redemption from 09/09/2021.
Tweed Escapes will provide appropriate cancellation conditions, client rebooking’s, credits and flexible bookings where customers cancel due to COVID-19 factors (such as being unwell, awaiting test results or have been in the Greater Sydney region, and all other areas of concern on or after June 21).
Please stay safe and we wish you well during these uncertain times.
– Tweed Escapes